All our support cases are registered in our system making sure we are collecting data on all our products, and what has transpired. Data derived from our support system constitutes a vital pillar in our feedback system for the entire organisation. We strive to work openly and take ownership of our products – also when they have left our factory in Vojens, Denmark.
Gram Bioline Service - in short
Our service is founded on a dialogue-based approach, where we work with our customers to find the best possible solution to any challenge. Our customers experience:
- Highly skilled and available service organisation with expert knowledge, dedicated to trouble shooting and resolving issues.
- Our team is dedicated to find the best possible solutions both within and after warranty. We take ownership of our products – also after they have left our factory in Vojens, Denmark.
- 10-year spare part availability guarantee
- We strive to have the same point of contact for our customers. That ensures our support staff understand the customer’s business and setup.
- A support system (firstname.lastname@example.org) serving as a single point of access for customers, ensuring records control / traceability and a consistent verifiable feedback system.
- Documentation sharing with customers at no extra cost, e.g. IQ, OQ, PQ and EC.