This customer voice is built on our commitment to offering service through a skilled, available team that works closely with our customers every day. From issue definition to problem-solving, we take ownership of our products and ensure consistent, high-quality support, even after they leave our factory.  Our customer service approach is centred on dialogue and long-term solutions, supported by a dedicated system for traceability and feedback.

What sets Gram BioLine’s service apart from the rest?
We take pride in our highly skilled team. Offering expert support through a systematic approach to issue resolution. We ensure consistency with a single point of contact and provide long-term reliability with our 10-year spare part availability guarantee. 

Here is what you can expect from us:
•    Expert support and troubleshooting.
•    10-year spare part availability guarantee.
•    Comprehensive documentation sharing.
•    A data-driven feedback system to ensure continuous improvement.
•    Tailored solutions for unique challenges.
•    Transparency and accountability in every case.
•    Consistent follow-up to ensure satisfaction.
•    Long-term reliability backed by our proven track record. 

When buying a Gram BioLine refrigerator or freezer, you are partnering with a team that prioritises your success and ensures your equipment performs at its best. From expert support and tailored solutions to long-term reliability backed by data-driven improvements, we are dedicated to exceeding your expectations every step of the way. Together, we aim to set the benchmark for exceptional service in this industry, building trust and delivering value for years to come.